The New England Association for Healthcare Quality, Inc (NEAHQ) empowers healthcare quality professionals from every specialty throughout New England by providing education, networking, certification preparation and professional practice resources.
NEAHQ provides a strong voice for healthcare quality by active involvement in appropriate healthcare quality initiatives.
NEAHQ Joins Healthcare Quality Collective
In an effort to foster continuous learning, development, and networking for our membership, the New England Association for Healthcare Quality (NEAHQ) is excited to announce our new participation in a Healthcare Quality Collective with six other state healthcare quality associations. As a part of this collective, participating associations offer FREE quarterly webinars for active members. This means that NEAHQ members now have access to 28 FREE webinars each year – and 28 FREE CPHQ continuing education credits annually. We are thrilled to offer this incredible new membership benefit at no additional cost – so if you are not yet a member, now is the time to join! Participating state associations include Arizona, Florida, Georgia, Michigan, North Carolina, and Oregon.
NEAHQ Position Statement on Racism and Equity
The New England Association for Healthcare Quality (NEAHQ) is united against racism and injustice. Issues of race and inequity are tightly intertwined and regularly manifest in individual and community health, access to healthcare, delivery of healthcare, social determinants of health, and in employment in the healthcare sector. As we confront the COVID-19 pandemic, disparities in these areas have become even more apparent and pronounced.
NEAHQ has an important role to play in improving equity and confronting racism in healthcare. NEAHQ is New England's organization for healthcare quality professionals. Our purpose is to promote the delivery of quality healthcare; provide leadership and expertise in the delivery of quality care; promote professional ethics; facilitate communication, cooperation and education among and for healthcare quality professionals; and support and actively advocate for patients to receive quality healthcare.
Consistent with our purpose and rising to the needs of this time, NEAHQ is committed to creating programming that will educate and address issues to make sure care is equitable and accessible, to educating about social determinants of health and reducing negative impacts, to ensuring our membership is diverse and inclusive, and that opportunities for development and advancement are available to members, inclusive of those of marginalized communities and communities of color.
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Earn CME Credit: Free PFAS Course for Healthcare Professionals
The Massachusetts Breast Cancer Coalition (MBCC) is sharing an important, no-cost Continuing Medical Education (CME) course on exposures and health effects of PFAS—also called “forever chemicals.” Developed with input from PFAS-affected communities and currently offered for credit by Michigan State University (MSU), this course provides valuable insights into the health impacts of PFAS, strategies for exposure prevention, and patient care. About the Course This PFAS-REACH CME course aims to enhance clinical understanding of PFAS exposure, covering individual risk factors, federal screening recommendations, and follow-up protocols. The perspectives of PFAS-affected community members provide a vital, real-world context to the material. Participants who complete the course through MSU are eligible for CME credit, and there is also a public viewing link available on YouTube. The course was developed by PFAS-REACH, a community-engaged research project that aims to reduce the health impacts of PFAS contamination. The project is led by Silent Spring Institute in collaboration with Northeastern University and Michigan State University, and MBCC proudly serves as a community partner on the study. The PFAS Exchange is an online resource center developed by the PFAS-REACH team with leadership from Dr. Laurel Schaider of Silent Spring Institute, Dr. Phil Brown of Northeastern University, and Dr. Courtney Carignan of Michigan State University. How to Access the Course ● MSU CME Platform (for CME credit): Access the CME Course Click “Sign in to register” and create a free account. After signing in, answer a few preliminary questions to start the video. Complete the video and follow-up questions to receive your CME credit. Note: Rewinding or fast-forwarding is disabled in the MSU CME version. For those who prefer the option to revisit sections, the YouTube link below offers full viewing control. ● Public Viewing (YouTube): Watch on YouTube In addition, participants have the option to be contacted for an interview afterward, which we encourage as a way to further engage on this critical topic. Additional Resources This CME course is one of many resources available on the PFAS Exchange website, where you can find further health information on PFAS for both clinicians and the public. -
Introduction to Healthcare Quality
What is healthcare quality? The Institute of Medicine defines it as "the degree to which health care services for individuals and populations increase the likelihood of desired health outcomes and are consistent with current professional knowledge." Quality improvement, therefore, is the effort put forth by the healthcare system to measure using data and take action to improve care processes, efficiencies, outcomes, safety and experience for patients. What's unique about healthcare quality improvement is that it doesn't matter what position an individual holds in the organization, everyone is responsible for healthcare quality improvement, and the approach is collaborative and expansive. For a brief introduction to healthcare quality, click the below link to watch NEAHQ President-elect Lauren Hartwell share her knowledge on the subject. https://www.linkedin.com/feed/update/urn:li:activity:6917464877796126720 -
NEAHQ Position Statement on Racism and Equity
The New England Association for Healthcare Quality (NEAHQ) is united against racism and injustice. Issues of race and inequity are tightly intertwined and regularly manifest in individual and community health, access to healthcare, delivery of healthcare, social determinants of health, and in employment in the healthcare sector. As we confront the COVID-19 pandemic, disparities in these areas have become even more apparent and pronounced. NEAHQ has an important role to play in improving equity and confronting racism in healthcare. NEAHQ is New England's organization for healthcare quality professionals. Our purpose is to promote the delivery of quality healthcare; provide leadership and expertise in the delivery of quality care; promote professional ethics; facilitate communication, cooperation and education among and for healthcare quality professionals; and support and actively advocate for patients to receive quality healthcare. Consistent with our purpose and rising to the needs of this time, NEAHQ is committed to creating programming that will educate and address issues to make sure care is equitable and accessible, to educating about social determinants of health and reducing negative impacts, to ensuring our membership is diverse and inclusive, and that opportunities for development and advancement are available to members, inclusive of those of marginalized communities and communities of color. -
Fall 2026 Newsletter
President’s Message Healthcare Quality Week Program Committee Treasurer’s Report Member Spotlight PI Corner Blog Post News from the Net President’s Message Dear NEAHQ Members and Colleagues, With autumn upon us, new seasons bring new opportunities here at NEAHQ. The back-to-school mindset is alive and well with more opportunities for education and professional development than ever before. We encourage you to look through our Events Calendar and join us in exploring ways to improve healthcare quality. October 18–24 marks Healthcare Quality Week, a time to recognize and celebrate the impact that healthcare quality professionals have across the field. This year, the focus is on people, progress, and possibility. In healthcare, it takes a village, and the contributions of our individual disciplines all contribute to making patient care safer and more effective. At NEAHQ, we continue to leverage our blog to discuss current events and other key topics that impact our workforce. We continue to use our newsletters to highlight performance improvement tools that help our colleagues track progress. One of our sessions this fall will highlight one organization’s digital HEDIS strategy as it relates to interoperability. Wherever you find yourself in the healthcare quality ecosystem, NEAHQ is determined to bring you to the table. We invite you to share these offerings through LinkedIn so that others in your professional circle can join in the discussion. If you’re not yet a member of NEAHQ, now is the perfect time to get involved https://www.neahq.org/cpages/membershipbenefits. Membership opens doors to professional development, networking opportunities, and the chance to be part of a community committed to driving excellence in healthcare. And if you’re looking for a way to make a difference, we always welcome volunteers to help us bring our mission to life. Thank you for the work you do every day to improve healthcare quality. I look forward to celebrating Healthcare Quality Week together and to highlighting the amazing contributions of our members. Warm regards, Rita Morin, DNP, RN, NEA-BC, CPHQ President, NEAHQ Healthcare Quality Week is October 18 - 24! Every year, the National Association for Healthcare Quality (NAHQ) sponsors Healthcare Quality Week with the goal of celebrating healthcare quality professionals and the impact they have made on patient outcomes. In addition to highlighting the impact of these multidisciplinary professionals, this week provides an opportunity to collaborate on new challenges and share best practices. Among the many offerings during this week, NAHQ is holding educational sessions and experience sharing events. This year, NAHQ is shining a light on the progress made in the field of healthcare quality and the emerging trends facing the field. Whether you maintain a certification in healthcare quality or are interested in the role quality principles can play in your profession, we hope that you will make the most of this week and the opportunities that NAHQ is offering. Thank you for helping us keep quality and continuous improvement top of mind, both during this week and every day. Program Committee NEAHQ and our affiliated partner associations, as part of the multi-state Healthcare Quality Association Collective, have several great programs scheduled this fall. Some programs are free for NEAHQ members, while others are discounted. Visit our Events Calendar to connect to registration information for each of these programs or navigate through the links below. Thank you for your continued support and participation! Digital Healthcare Effectiveness Data and Information Set (HEDIS®) Interoperability Strategy: Readiness, Risks, and Opportunities 05 Nov 2026 12:00pm - 1:00pm EDT Joint Commission Accreditation 360: Experiences With a New Survey Process 18 Nov 2026 4:00pm - 5:30pm EDT Treasurer’s Report January – August 2026 NEAHQ currently has $43,133.48 in total assets as of the end of August 2026. Total revenue generated in 2026 YTD (Jan-Aug) is $4,346.67. NEAHQ generated $4,213.51 in revenue from membership dues while $133.16 came from program. Total expenditures for 2026 YTD (Jan-Aug) was $3,824.81. Total expenditures were made up of administrative, operating and CEU expenses. Board Member Spotlight – Colleen Whatley Would you please share a brief overview of your career? I began my Maternal Child Health nursing career in the Army Nurse Corps specializing in Obstetric nursing and then continued at Academic Medical Centers starting in Albany, Georgia and then in 1999 joined the Dartmouth-Health team. In 2018, I transitioned from my Clinical Nurse Specialist role to a Quality and Safety Specialist and have continued to support my MCH clinical areas as well as Perioperative services. Which aspect of your current position is especially rewarding? Being able to support my teams whether in their improvement work whether proactive or out of necessity and seeing the fruits of their labor. Has any one individual greatly influenced your career? There is not one; but, the many who have seen the potential in me and given me the opportunities to develop and become the nurse I am today – my Father, my Grandmother, Major Fuschino, Emily, and Lori. What led to your involvement with NEAHQ? I have always valued and benefited from membership in my associations and have served in several ways with the Association of Women’s Health, Obstetric, and Neonatal Nurses. And NEAHQ and their partnership with others has helped me develop as a Quality and Safety Specialist. So when the door opened to serve on the Board, I stepped through! What are your goals as a NEAHQ Board Member? Together with the Board, I will support educational offerings that equip healthcare partners to optimize care, learn from safety events and implement strategies to promote and sustain their safety culture. And seek ways to increase membership through our visibility to like-minded partners who share an interest in promoting delivery of quality healthcare. How do you balance your demanding professional life with your personal life? Willingness to reprioritize work as needed and being okay with letting go of always having the 100% solution. PI Corner – Scrum and Sprints Boosting Our Care, One “Sprint” at a Time! 🚀 Have you ever noticed a frustrating bottleneck on the floor and wished you could fix it without waiting months for a committee review? To help address everyday clinical and operational problems more quickly, healthcare teams can use Agile approaches such as Scrum and Sprints. These approaches are not about adding another layer of bureaucracy or following a complicated set of rules. At their core, they encourage small, multidisciplinary teams to focus on a specific problem, test solutions quickly, learn from the results, and make adjustments along the way. How It Works Instead of trying to redesign an entire department all at once, a small, multidisciplinary team—such as nurses, physicians, therapists, pharmacists, IT staff, or clerks—focuses on one specific problem during a short, focused period called a Sprint, typically lasting one to two weeks. 1. Plan Small At the start of the Sprint, the team agrees on one specific, achievable goal. 2. Talk Daily The team holds a quick 15-minute daily huddle to discuss progress, identify barriers, and address issues that may be getting in the way. 3. Review and Tweak At the end of the Sprint, the team looks at the data, discusses what worked and what did not, and uses those lessons to determine the next improvement step. A Quick Example: Fixing Morning Discharge Delays ⏱️ Imagine a ward where patients who have already been cleared for discharge are waiting more than an hour for their final paperwork. Week 1 – Sprint 1 A small team of frontline nurses and an IT specialist focuses specifically on the discharge process. They identify unnecessary steps and simplify the electronic discharge screen. By Friday, discharge processing time has improved. However, the team discovers that some patients are still waiting because their take-home medications are not yet ready. Week 2 – Sprint 2 The team brings a pharmacist into the daily huddles. Together, they develop a fast-track process for discharge prescriptions and test it with the team. By addressing one bottleneck at a time, the team can make measurable improvements while continuing to learn from what happens on the floor. Why This Matters in Healthcare Settings Frontline Voice: Solutions are developed with the people who actually do the work—not simply handed down from an office. Faster Learning: Ideas can be tested on a small scale, and ineffective steps can be changed quickly rather than waiting months. Better Teamwork: Bringing people from different disciplines together helps uncover problems that may not be visible from a single perspective. Less Frustration: Removing unnecessary steps and recurring roadblocks can give healthcare workers more time and energy to focus on what matters most: providing excellent patient care. Small Steps Can Lead to Big Improvements Improvement does not always require a major project or a complete system redesign. Sometimes, it starts with a small team asking: “What is one problem we can solve this week?” Keep an eye out for small pilot teams on the floor. If you notice a bottleneck, consider bringing the right people together, testing a small change, measuring the result, and learning from what happens. One Sprint at a time, we can turn everyday problems into opportunities to improve the care we provide. Don’t Forget About Our Blog: The NEAHQ Blog features frequent posts from healthcare quality professionals on topics that range from emerging healthcare trends, new legislation, real-world application of PI principles, and much more! Recent blog posts have discussed the impact of NEAHQ membership on professional development in healthcare, and how organizations can rethink their strategies around interpretation and translation vendors. Check out our recent blog posts here. News from the Net Leapfrog appeals judge's ruling for South Florida hospitals over safety grades Leapfrog argues the case involving five Palm Beach Health Network hospitals raises First Amendment issues because its safety grades are “opinions” protected by the Constitution. The Leapfrog Group is asking a federal appeals court to overturn a ruling that barred the hospital-rating organization from using a disputed methodology to grade five South Florida hospitals. In a brief filed Thursday with the 11th U.S. Circuit Court of Appeals, Leapfrog argues the case raises First Amendment issues because its A-to-F safety grades are “opinions” protected by the Constitution. The case involves five Tenet Healthcare hospitals that did not participate in Leapfrog's 2024 voluntary survey. Using an updated methodology, Leapfrog gave those hospitals the lowest possible scores for some measures when data was unavailable. The hospitals, part of the Palm Beach Health Network, sued, alleging the grades misled the public about their safety. U.S. District Judge Donald Middlebrooks, of the Southern District of Florida, agreed with Tenet, finding Leapfrog's changed methodology violated Florida's consumer-protection law. He ordered Leapfrog to remove the affected grades and stop using the disputed methodology for the five hospitals. Leapfrog complied with Middlebrooks’ order. In May, its spring report did not assign grades to about 450 hospitals that did not participate. Eight were in Florida, including the five that filed suit: Good Samaritan Medical Center and St. Mary’s Medical Center in West Palm Beach; Delray Medical Center in Delray Beach; Palm Beach Gardens Medical Center; and West Boca Medical Center. The judge rejected Leapfrog's request to reconsider that ruling in June. In its latest appeal, Leapfrog argues the hospitals are essentially trying to use a consumer-protection law to silence criticism. It says the grades reflect Leapfrog's judgment about hospital safety, rather than “irrefutable, objective scientific fact.” Leapfrog says the First Amendment protects its ratings as opinions on a matter of public concern. “The First Amendment’s twin guarantees of free expression and a free press protect those judgments as paradigmatic opinions,” the organization argues in its brief. Leapfrog also argues that, even if the grades are treated as factual statements, Tenet failed to prove that Leapfrog acted with malice – “as though it had issued the imputed scores and grades in reckless disregard of known truth.” Leapfrog puts that argument more bluntly elsewhere in the brief, saying: “This ‘don’t grade me or I’ll sue your pants off’ response to displeasing grades has no place under the First Amendment.” Middlebrooks also put on hold the Palm Beach Health Network’s attempt to force Leapfrog to cover $10.5 million in legal fees – about $2 million for each of the five hospitals. The judge said the request could be refiled after Leapfrog exhausted all appeals. In a statement sent to WUSF, Palm Beach Hospital Network said it was confident the district court's ruling will be upheld on appeal. "Leapfrog now seeks to recast its misleading Safety Grades as 'protected opinion' – effectively admitting those scores are not fully grounded in real facts," the health system said. "Leapfrog cannot avoid accountability by labeling their scores as opinion ratings that it falsely presents to patients and the public as grounded in data and hospital safety. "Leapfrog’s Safety Grades are flawed and misleading and they have been caught deceiving the public. What they do is harmful to hospitals, doctors, other caregivers and patients, and we will continue to fight for the transparency and accuracy that patients deserve." https://www.wusf.org/health-news-florida/2026-09-10/leapfrog-appeals-judges-ruling-for-south-florida-hospitals-over-safety-grades Hospital operating margins dive in July amid soft outpatient volumes, charity care pressures July was a stumble for hospitals’ operations as weak outpatient volumes and ongoing payer mix erosion dragged nationwide margins. Healthcare advisory firm Kaufman Hall, in its latest monthly benchmark report, outlined a calendar year-to-date operating margin index of 1.4% and a single-month operating margin index of 1.1% (both including health system allocations for shared services costs). Those numbers reflect a 3% year-to-date slowdown compared to the same period in 2025, as well as a substantial 8% operating margin plummet just from June to July. By the firm’s reckoning, a slowdown in outpatient volumes and particularly elective surgeries played a role. Daily operating room minutes dropped 3% from June to July, “likely due to seasonality of elective surgeries,” the report reads. “As more care shifts to outpatient settings, hospitals may see greater impact of outpatient volume fluctuations on overall performance.” Another key factor is the continued strain of bad debt and charity care flagged by the firm over the last few months. These increased by 1% month over month, but year-to-date are 16% higher as of July. “As pressure from these trends mounts, hospitals may need to redesign their financial and operational strategies for future sustainability,” Kaufman Hall’s report said of the trend. More broadly, hospitals’ daily net operating revenue dipped 2% month to month while gross operating revenue was flat. Daily inpatient revenue rose by 1% whereas outpatient revenue remained unchanged. Also from June to July, net patient service revenue declined 3% per adjusted discharge and by 1% per adjusted patient day. The middling revenues came as hospitals increased their daily discharges and adjusted discharges by 2% and 1% respectively, as well as their ED visits by 1%. At the same time, average length of stay declined 1% and observation patient days’ share of total patient days dropped by 6%—volume trends that Kaufman Hall said “may potentially be an early signal of greater focus on clinical documentation and utilization management, sharpening how hospitals classify and code patients.” As for expenses, hospitals’ daily total dipped by 1% month to month as a 3% decline in non-labor expenses outpaced a 1% increase in labor expenses. The spread was more apparent on a per adjusted discharge basis, declining 2% overall, increasing 1% for labor and dropping by 5% for non-labor spending. Year to date and compared to 2025, Kaufman Hall’s report showed a 6% increase in net operating revenue (5% inpatient, 9% outpatient), flat daily discharges, 3% higher daily adjusted discharges and 6% higher daily total expense (4% labor, 8% non-labor). Kaufman Hall’s reports pull data from more than 1,300 nationwide hospitals as collected by Strata Decision Technology. https://www.fiercehealthcare.com/providers/hospital-operating-margins-dive-july-amid-soft-outpatient-volumes-charity-care-pressures We Want to Hear From You Do you have a quality event happening that you would like your fellow NEAHQ members to know about? We are interested in original content about a successful project, recent promotion and any other quality news you would like to share. Please submit articles for approval and posting to admin@neahq.org.
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