Event Details
FREE for NEAHQ members, $15 for non-members
NEAHQ Members: On the registration page, click on "Register Now" and enter the priority code. Active NEAHQ membership will be verified.
Crises come in many sizes and shapes, but they are all equally important to an organization no matter its size. Small can quickly become big, and big can quickly become massive. The need to respond and communicate is immediate when an emergency occurs. Many different audiences must be reached with information specific to their interests and needs. Every business should have a prepared, physical crisis response, communication, and management plan, no matter the industry or the size of the organization.
For organizations that operate in heavily regulated economic sectors, such as life sciences, healthcare, and finance, it is a corporate responsibility and business continuation imperative. Crisis response plans and protocols can help an organization react quickly and accurately during an emergency. It can also help the organization protect its reputation, customer loyalty, employee satisfaction and retention, and a plethora of other important factors which can impact sales and revenue.
Join Julie Janeway, MSA, JD and Linda Weirauch, MSN, RN, CPHQ to share in a lively and interactive discussion about the importance of crisis management assessment and response, but also best practices and tools to ensure your own organization is prepared.
About the Speakers:
Julie Janeway, MSA, JD
Julie has been a Michigan life sciences and health law attorney for twenty-six years. She is the co-owner and General Counsel of Principled Healthcare Consulting, the principal attorney at Janeway Law PLLC, and also serves as the external General Counsel for Advize Health. Previously, she served as the Interim Chief Legal Counsel for an international healthcare company operating in four countries, and she practiced with Foley, Baron, Metzger & Julip, PLLC, heading the Healthcare Law Department. Her law firm practice included compliance, risk management, healthcare professional licensing defense, business/corporate law, employment law, pharmacy law, PSO/PSES (PSWP) development, audit response/defense/mitigation, independent internal and parallel investigations, contracting and other fields of healthcare and life sciences law, and all related training for healthcare entities, practitioners and practitioner organizations, and other businesses and associations in the healthcare and life sciences industries.
Linda Weirauch, MSN, RN, CPHQ
Linda is a seasoned registered nurse with over twenty-five years of experience in leadership, risk management, and quality across diverse healthcare settings, including outpatient physician practices, acute care, and critical illness recovery hospitals.
In her distinguished career, Linda has spearheaded multiple process improvement teams for core measure databases and Blue Cross Blue Shield clinical collaborative programs. She has served as the Quality lead for The Joint Commission (TJC) Stroke Certification and Total Joint Replacement Programs. Her additional responsibilities have encompassed the roles of lead facilitator for accreditation survey and state site audits. Currently, Linda holds the position of Market Director of Quality Management, Risk, and Infection Control at two Select Specialty Hospitals in Michigan. In this capacity, she has successfully directed efforts that have enhanced patient quality outcomes, mitigated risks in clinical care, and bolstered patient safety. Notably, she has led initiatives to reduce healthcare-associated infections (HAIs), improve medical record documentation and compliance, and achieve Hospital of Excellence recognition in 2018, 2019, and 2022.
Learning Objectives:
1. Participants will be able to recognize/identify the nature, meaning, and organizational risks related to various types and severity of crises
2. Attendees will learn how to conduct a thorough risk assessment to identify the most likely scenarios that could impact the organization
3. Participants will investigate the resources and personnel available to handle various types and severity of crises.
4. Guests will explore, determine, and prepare appropriate tactics, related and intended purposes and outcomes, response teams, and protocols for responding to types of potential crises
5. Participants will learn about tools and approaches used to maintain consistent communication with all stakeholders during a crisis
This event has been submitted for 2.0 CPHQ CEUs from NAHQ
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